Perle am Maschsee. Ein Haus mit Garten und 4 Zimmern
50H Wiesenstraße، Sudstadt-Bult، هانوفر، 30169، ألمانيا
ابحث عن أفضل فندق في هانوفر لمواعيدك، حسب السعر أو التفضيلات
قارن عروض Perle am Maschsee. Ein Haus mit Garten und 4 Zimmern عبر مئات المواقع، كل ذلك في مكان واحد
ابحث عن عرض مع إلغاء مجاني أو تقييمات ممتازة
قارن بين الغرف والأسعار
جميع الضرائب والرسوم مشمولة
حقائق سريعة
تسجيل الوصول بدءًا من: | 13:00 |
---|---|
تسجيل المغادرة قبل: | 11:00 |
وسائل الراحة
المزيد من المعلومات حول Perle am Maschsee. Ein Haus mit Garten und 4 Zimmern
Perle am Maschsee. Ein Haus mit Garten und 4 Zimmern
يوفر مكان إقامة "Perle am Maschsee. Ein Haus mit Garten und 4 Zimmern" إطلالة على البحيرة وتراس وشرفة، ويبعد مسافة 2.7 كم تقريباً عن محطة هانوفر الرئيسية. يقع مكان الإقامة على بُعد 1.4 كم من بحيرة ماونتن كريك، ويوفر حديقة ومواقف خاصة للسيارات مجاناً.
تقييمات المسافرين
Comment: 19 Mar 2025
Great value for money
تعليق الفندق
Comment: 1 May 2025
Thank you so much for your wonderful review! We’re delighted to hear that you thoroughly enjoyed your week-long stay with us.
Our team takes great pride in providing a relaxing and welcoming environment, and it’s so rewarding to know you appreciated the tropical gardens, pools, and the breakfast experience by the larger pool. We’re especially glad you found our location convenient and our staff pleasant and helpful—your kind words mean a lot to all of us.
We also appreciate your understanding regarding the condition of the rooms. While we recognize they are a bit dated, we are actively working on updates to ensure future stays are even more comfortable.
Thank you again for choosing us. We look forward to welcoming you back on your next visit to Naples!
Warm regards,
Mike McVay
General Manager
Comment: 13 Mar 2025
Do NOT stay here!
We’d paid extra for a suite as the photos online looked lovely.
Don’t be fooled by photos, our suite was nothing like them and was absolutely filthy. Dirty, ripped carpets, ripped, tired furniture and a dirty, mouldy bathroom.
We rang the front desk to ask to be moved and got through to Mr Charmless himself. When I mentioned the dirty carpets he announced that all suites had carpets. I told him that we weren’t adverse to carpets as long as they were clean. When I was talking to him I noticed that the room telephone was also filthy and sticky.
He said he’d move us to another room and someone would bring a key. No apology whatsoever.
When the guy arrived with the key, I wanted to show him why we’d complained but either he couldn’t understand or couldn’t care.
The second room wasn’t much better but at least the carpet looked like it had been hoovered.
We’ve stayed in a wide range of accommodation across America and previously Best Westerns but this place is the absolute worst.
Thankfully it’s just for one night.
We’ve noticed that all comments are answered, promising feedback to staff and learning to take forward. This is obviously just some utter rubbish spouted by someone who doesn’t actually give a stuff.
تعليق الفندق
Comment: 1 May 2025
Thank you for taking the time to share your experience with us. I want to sincerely apologize for the numerous disappointments you encountered during your stay, particularly with regard to the condition of your suite and the level of service you received.
What you’ve described is unacceptable and not reflective of the standards we strive to uphold. I'm especially concerned to hear about the cleanliness issues and the lack of courtesy and responsiveness from our team. Every guest deserves a warm welcome, a clean and comfortable room, and respectful, attentive service—none of which you received, and for that, I am truly sorry.
Your feedback about our response to complaints is noted and taken seriously. I understand your skepticism, and while I regret that your experience led you to feel this way, I want to assure you that your comments will be addressed directly with our staff. Accountability and improvement are not just words for us—they are ongoing priorities.
I regret that we were not able to turn your experience around during your stay, but I do appreciate you bringing these matters to our attention. I would welcome the opportunity to speak with you personally and learn more if you're open to it. Please feel free to reach out to me directly at mmcvay@napleshotelgroup.com.
Again, I’m very sorry for your experience and hope you’ll give us the chance to do better in the future.
Warm regards,
Mike McVay
General Manager
Comment: 28 May 2025
Mini staycation
Comment: 29 Apr 2025
Stayed in: Apr 2025
Comment: 23 Apr 2025
Very disappointing!
تعليق الفندق
Comment: 1 May 2025
Thank you for taking the time to provide your candid feedback. I am truly sorry to hear about the condition of your suite and the overall state of the property during your stay. Please accept my sincerest apologies for the discomfort and disappointment you experienced.
The issues you've described regarding the cleanliness, furnishings, and maintenance—including stained carpets, damaged furniture, and mold concerns—are completely unacceptable and not reflective of the standards we strive to maintain. I am also sorry to hear that the breakfast and grounds did not meet your expectations.
While I’m glad to know you appreciated our location, I fully understand that a convenient setting does not make up for the quality and comfort that should be expected at our hotel. Your feedback has been shared directly with our leadership team and ownership, and we are actively reviewing our renovation plans to address these concerns more urgently.
We are committed to making improvements and would be grateful for the opportunity to welcome you back in the future to provide a stay more in line with what our guests deserve.
Thank you again for your honest feedback.
Warm regards,
Mike McVay
General Manager
الموقع
50H Wiesenstraße، Sudstadt-Bult، هانوفر، 30169، ألمانيا|1 كم من وسط المدينة
10 أنشطة يمكن القيام بهافي محيط 2.23 كيلومتر
وسائل النقلفي محيط 2.44 كيلومتر
مطارفي محيط 12.11 كيلومتر
تسجيل الوصول وتسجيل المغادرة
تسجيل الوصول بدءًا من:
13:00
تسجيل المغادرة قبل:
11:00
معلومات مفيدة
يُرجى الاتصال بالفندق لمعرفة تفاصيل حول إضافة أسرّة إضافية.
يُرجى الاتصال بالفندق لمعرفة تفاصيل حول إضافة سرير أطفال.