Best Western Naples Inn Suites
2329 9th St N, Naples, 34103-4404, United States
+ 88
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Amenities
Parking
Air conditioning
Pool
Front desk 24 hour
Restaurant
Non-smoking
More about Best Western Naples Inn Suites
Best Western Naples Inn Suites
Just 5 minutes’ drive from Naples beach, this hotel features 2 outdoor swimming pools and 2 hot tub. An American buffet breakfast is served daily. Free WiFi is available throughout the hotel.
Ratings and reviews
Cleanliness4.5
Location4.4
Service4.5
Rooms4.3
Value4.4
Sleep quality4.4
Traveller reviews
Couple
Comment: 19 Mar 2025
Great value for money
We thoroughly enjoyed our 1 week stay here. The location is excellent, easy to find and near to many shops and restaurants. There are beautiful tropical gardens surrounding the two pools. The excellent breakfast is in the garden near the larger pool, this is a great bonus and makes this hotel probably the best value in Naples! The staff were all very pleasant and helpful. As other people have said the rooms are a little tired but not a problem for us.
Hotel response
Comment: 1 May 2025
Dear Daydream569615,
Thank you so much for your wonderful review! We’re delighted to hear that you thoroughly enjoyed your week-long stay with us.
Our team takes great pride in providing a relaxing and welcoming environment, and it’s so rewarding to know you appreciated the tropical gardens, pools, and the breakfast experience by the larger pool. We’re especially glad you found our location convenient and our staff pleasant and helpful—your kind words mean a lot to all of us.
We also appreciate your understanding regarding the condition of the rooms. While we recognize they are a bit dated, we are actively working on updates to ensure future stays are even more comfortable.
Thank you again for choosing us. We look forward to welcoming you back on your next visit to Naples!
Warm regards,
Mike McVay
General Manager
Thank you so much for your wonderful review! We’re delighted to hear that you thoroughly enjoyed your week-long stay with us.
Our team takes great pride in providing a relaxing and welcoming environment, and it’s so rewarding to know you appreciated the tropical gardens, pools, and the breakfast experience by the larger pool. We’re especially glad you found our location convenient and our staff pleasant and helpful—your kind words mean a lot to all of us.
We also appreciate your understanding regarding the condition of the rooms. While we recognize they are a bit dated, we are actively working on updates to ensure future stays are even more comfortable.
Thank you again for choosing us. We look forward to welcoming you back on your next visit to Naples!
Warm regards,
Mike McVay
General Manager
Couple
Comment: 13 Mar 2025
Do NOT stay here!
Possibly the most disengaged, charmless guy checked us in. No welcome or enjoy your stay going to waste from his lips.
We’d paid extra for a suite as the photos online looked lovely.
Don’t be fooled by photos, our suite was nothing like them and was absolutely filthy. Dirty, ripped carpets, ripped, tired furniture and a dirty, mouldy bathroom.
We rang the front desk to ask to be moved and got through to Mr Charmless himself. When I mentioned the dirty carpets he announced that all suites had carpets. I told him that we weren’t adverse to carpets as long as they were clean. When I was talking to him I noticed that the room telephone was also filthy and sticky.
He said he’d move us to another room and someone would bring a key. No apology whatsoever.
When the guy arrived with the key, I wanted to show him why we’d complained but either he couldn’t understand or couldn’t care.
The second room wasn’t much better but at least the carpet looked like it had been hoovered.
We’ve stayed in a wide range of accommodation across America and previously Best Westerns but this place is the absolute worst.
Thankfully it’s just for one night.
We’ve noticed that all comments are answered, promising feedback to staff and learning to take forward. This is obviously just some utter rubbish spouted by someone who doesn’t actually give a stuff.
We’d paid extra for a suite as the photos online looked lovely.
Don’t be fooled by photos, our suite was nothing like them and was absolutely filthy. Dirty, ripped carpets, ripped, tired furniture and a dirty, mouldy bathroom.
We rang the front desk to ask to be moved and got through to Mr Charmless himself. When I mentioned the dirty carpets he announced that all suites had carpets. I told him that we weren’t adverse to carpets as long as they were clean. When I was talking to him I noticed that the room telephone was also filthy and sticky.
He said he’d move us to another room and someone would bring a key. No apology whatsoever.
When the guy arrived with the key, I wanted to show him why we’d complained but either he couldn’t understand or couldn’t care.
The second room wasn’t much better but at least the carpet looked like it had been hoovered.
We’ve stayed in a wide range of accommodation across America and previously Best Westerns but this place is the absolute worst.
Thankfully it’s just for one night.
We’ve noticed that all comments are answered, promising feedback to staff and learning to take forward. This is obviously just some utter rubbish spouted by someone who doesn’t actually give a stuff.
Hotel response
Comment: 1 May 2025
Dear Amanda C,
Thank you for taking the time to share your experience with us. I want to sincerely apologize for the numerous disappointments you encountered during your stay, particularly with regard to the condition of your suite and the level of service you received.
What you’ve described is unacceptable and not reflective of the standards we strive to uphold. I'm especially concerned to hear about the cleanliness issues and the lack of courtesy and responsiveness from our team. Every guest deserves a warm welcome, a clean and comfortable room, and respectful, attentive service—none of which you received, and for that, I am truly sorry.
Your feedback about our response to complaints is noted and taken seriously. I understand your skepticism, and while I regret that your experience led you to feel this way, I want to assure you that your comments will be addressed directly with our staff. Accountability and improvement are not just words for us—they are ongoing priorities.
I regret that we were not able to turn your experience around during your stay, but I do appreciate you bringing these matters to our attention. I would welcome the opportunity to speak with you personally and learn more if you're open to it. Please feel free to reach out to me directly at mmcvay@napleshotelgroup.com.
Again, I’m very sorry for your experience and hope you’ll give us the chance to do better in the future.
Warm regards,
Mike McVay
General Manager
Thank you for taking the time to share your experience with us. I want to sincerely apologize for the numerous disappointments you encountered during your stay, particularly with regard to the condition of your suite and the level of service you received.
What you’ve described is unacceptable and not reflective of the standards we strive to uphold. I'm especially concerned to hear about the cleanliness issues and the lack of courtesy and responsiveness from our team. Every guest deserves a warm welcome, a clean and comfortable room, and respectful, attentive service—none of which you received, and for that, I am truly sorry.
Your feedback about our response to complaints is noted and taken seriously. I understand your skepticism, and while I regret that your experience led you to feel this way, I want to assure you that your comments will be addressed directly with our staff. Accountability and improvement are not just words for us—they are ongoing priorities.
I regret that we were not able to turn your experience around during your stay, but I do appreciate you bringing these matters to our attention. I would welcome the opportunity to speak with you personally and learn more if you're open to it. Please feel free to reach out to me directly at mmcvay@napleshotelgroup.com.
Again, I’m very sorry for your experience and hope you’ll give us the chance to do better in the future.
Warm regards,
Mike McVay
General Manager
Couple
Comment: 28 May 2025
Mini staycation
I have been coming to this hotel for almost 20 years. This will be that last time going there. The hotel needs a make over. Location to beaches, downtown Naples and mall extremely convenient. They have rental bikes and a shuttle to the beach. That’s a super duper plus.
Anonymous traveller
Comment: 29 Apr 2025
Stayed in: Apr 2025
A genuine disappointment. The images displayed by the hotel show clean, modern rooms. These seem to exist (somewhere on the premises), but most of the rooms appear to be untouched (i.e. not renovated) since the 80s...there was a thick smell of mold in the room, possibly from the AC vent which was clogged with some dark stuff, or it could be from the dirty floor. The paint in the ceiling had large cracks and spots, probably from moisture seeping in from somewhere. Unidentified bugs in the kitchen area, thick layers of dust in the corners etc. The breakfast experience (breakfast served at the pool area) was a bit better than the room, but marginally so...poor service and bad food. This hotel needs a total makeover.
Family traveller
Comment: 23 Apr 2025
Very disappointing!
This hotel needs a serious renovation. The carpets are stained and dirty. The furniture is old. The rooms are dark. Ceilings and walls are stained. Screen to the patio had multiple holes. The sink did not drain. Bathroom was old and moldy. We had a suite so we could use the pull out couch but the mattress was dirty and stained and the couch had rips and tears. Breakfast was simple and unappealing. The grounds are overgrown and need TLC. The location is good and close to the beach but the rooms were very disappointing. There are so many other hotels in the area. Stay away from this one.
Hotel response
Comment: 1 May 2025
Dear karenvS195VH,
Thank you for taking the time to provide your candid feedback. I am truly sorry to hear about the condition of your suite and the overall state of the property during your stay. Please accept my sincerest apologies for the discomfort and disappointment you experienced.
The issues you've described regarding the cleanliness, furnishings, and maintenance—including stained carpets, damaged furniture, and mold concerns—are completely unacceptable and not reflective of the standards we strive to maintain. I am also sorry to hear that the breakfast and grounds did not meet your expectations.
While I’m glad to know you appreciated our location, I fully understand that a convenient setting does not make up for the quality and comfort that should be expected at our hotel. Your feedback has been shared directly with our leadership team and ownership, and we are actively reviewing our renovation plans to address these concerns more urgently.
We are committed to making improvements and would be grateful for the opportunity to welcome you back in the future to provide a stay more in line with what our guests deserve.
Thank you again for your honest feedback.
Warm regards,
Mike McVay
General Manager
Thank you for taking the time to provide your candid feedback. I am truly sorry to hear about the condition of your suite and the overall state of the property during your stay. Please accept my sincerest apologies for the discomfort and disappointment you experienced.
The issues you've described regarding the cleanliness, furnishings, and maintenance—including stained carpets, damaged furniture, and mold concerns—are completely unacceptable and not reflective of the standards we strive to maintain. I am also sorry to hear that the breakfast and grounds did not meet your expectations.
While I’m glad to know you appreciated our location, I fully understand that a convenient setting does not make up for the quality and comfort that should be expected at our hotel. Your feedback has been shared directly with our leadership team and ownership, and we are actively reviewing our renovation plans to address these concerns more urgently.
We are committed to making improvements and would be grateful for the opportunity to welcome you back in the future to provide a stay more in line with what our guests deserve.
Thank you again for your honest feedback.
Warm regards,
Mike McVay
General Manager
Very good location
2329 9th St N, Naples, 34103-4404, United States|3.72 km from city centre
10 things to dowithin 0.24 km
Airportwithin 3.55 km
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.
Best Western Naples Inn Suites: FAQs
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