Extended Stay America Suites - Indianapolis - Northwest - I-465
9370 Waldemar Rd, Indianapolis, 46268, United States
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Breakfast | Breakfast available |
Pets | Pets allowed with an extra charge |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Fitness centre
Front desk 24 hour
Non-smoking
More about Extended Stay America Suites - Indianapolis - Northwest - I-465
Extended Stay America Suites - Indianapolis - Northwest - I-465
This Extended Stay America - Indianapolis - Northwest - I-465 is located in Indianapolis and especially designed for longer stays, with all rooms featuring a fully equipped kitchen. The hotel offers free WiFi and a 24-hour front desk.
Ratings and reviews
Cleanliness3.3
Location3.7
Service3.2
Rooms3.1
Value3.2
Sleep quality3.3
Traveller reviews
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Mentioned by travellers
Comment: 8 May 2025
Stayed in: May 2025
This property is falling apart the room smell like cigarettes, and the furniture and cabinets in the kitchen and the living room and the bedroom are falling apart and warped. The bathroom was disgusting. The tub has chipped paint and chipped glaze it cut my foot. They will give you a foot mat at the front desk, but that means they’re admitting that the bathroom is unacceptable and that the tub is disgusting.
They have terrible customer service. They don’t care about your complaints and they stand there and lie in your face and say that they’re going to move to another room and then don’t even bother calling you all day to move you to that new room and then someone else will tell you that you never should’ve been told that you were gonna be moved to a room. Even though you just checked into the hotel, you’re not considered important. They only care about other people that may need to check in that day, even though you were put in a disgusting nasty room.
They did not give me enough toilet paper in the bathroom and they charge you a deposit that will never be returned. It’s $100 per room. The phones in the rooms do not work appropriately and the cords are broken so they keep popping out of the receiver every time you pick it up.
They say on their profile that they give breakfast but they do not. It is just coffee and it ends at 9:30. They might give you one bagel, but it is not a sufficient breakfast.
They have terrible customer service. They don’t care about your complaints and they stand there and lie in your face and say that they’re going to move to another room and then don’t even bother calling you all day to move you to that new room and then someone else will tell you that you never should’ve been told that you were gonna be moved to a room. Even though you just checked into the hotel, you’re not considered important. They only care about other people that may need to check in that day, even though you were put in a disgusting nasty room.
They did not give me enough toilet paper in the bathroom and they charge you a deposit that will never be returned. It’s $100 per room. The phones in the rooms do not work appropriately and the cords are broken so they keep popping out of the receiver every time you pick it up.
They say on their profile that they give breakfast but they do not. It is just coffee and it ends at 9:30. They might give you one bagel, but it is not a sufficient breakfast.
Family traveller
Comment: 13 Jul 2024
Stayed in: Jul 2024
Horrible Experience
The room was huge. We only had 2 towels in the bathroom when I asked for more the guy at the front desk told me that they usually don’t hand them out. I explained to him that there are 3 of us and that I didn’t have a towel to shower. He finally gave me one and said that all the dirty towels need to come to the front desk so they could be exchanged.
The microwave didn’t have a handle on it so you couldn’t use it. It says full kitchen but you have to beg to get plates, utensils etc, It was easier to go to Walmart and buy them. The tub didn’t have a plug so you couldn’t bath.
The EXIT signs on the wall near the floor did not light up. I didn’t feel safe going outside or leaving the room. There was no cameras in the stairway, hallway, or even outside.
We were there for a baseball tournament and there was no ice machine in the building. The website says breakfast, There was no breakfast, When I asked the girl at the front desk she stated that their truck wasn’t coming in until Monday. I have been to a lot of hotels but never been to a place like this.
The website also doesn’t tell you that you have to pay a $100 deposit when checking in to use the Internet, smoking or phone calls but it says Free WiFi in the elevator???
The microwave didn’t have a handle on it so you couldn’t use it. It says full kitchen but you have to beg to get plates, utensils etc, It was easier to go to Walmart and buy them. The tub didn’t have a plug so you couldn’t bath.
The EXIT signs on the wall near the floor did not light up. I didn’t feel safe going outside or leaving the room. There was no cameras in the stairway, hallway, or even outside.
We were there for a baseball tournament and there was no ice machine in the building. The website says breakfast, There was no breakfast, When I asked the girl at the front desk she stated that their truck wasn’t coming in until Monday. I have been to a lot of hotels but never been to a place like this.
The website also doesn’t tell you that you have to pay a $100 deposit when checking in to use the Internet, smoking or phone calls but it says Free WiFi in the elevator???
Hotel response
Comment: 14 July
Dear M8818QBmarym,
Thank you for sharing your experience with us. We sincerely apologize for the multiple issues you encountered during your stay. Your feedback is crucial as it helps us identify areas for improvement. We regret any inconvenience caused by the towel and kitchenware situation. This does not reflect our usual standards, and we are addressing these concerns with our team to ensure better communication and service moving forward. Regarding safety and amenities, we take your comments seriously and will look into improving signage, security measures, and the availability of essential facilities like ice machines. We apologize for the misunderstanding regarding the deposit and availability of breakfast. Your comments are noted, and we will pass it on to our team for the necessary action. We appreciate your patience and understanding. Please consider giving us another opportunity to provide you with a more positive experience in the future.
Sincerely,
Hotel Management
Thank you for sharing your experience with us. We sincerely apologize for the multiple issues you encountered during your stay. Your feedback is crucial as it helps us identify areas for improvement. We regret any inconvenience caused by the towel and kitchenware situation. This does not reflect our usual standards, and we are addressing these concerns with our team to ensure better communication and service moving forward. Regarding safety and amenities, we take your comments seriously and will look into improving signage, security measures, and the availability of essential facilities like ice machines. We apologize for the misunderstanding regarding the deposit and availability of breakfast. Your comments are noted, and we will pass it on to our team for the necessary action. We appreciate your patience and understanding. Please consider giving us another opportunity to provide you with a more positive experience in the future.
Sincerely,
Hotel Management
Comment: 3 Feb 2025
Stayed in: Jan 2025
Old decor, furniture, and tv. Bathtub had chipping paint. Sticky door handles. Good thing I always pack wipes.
Comment: 21 Dec 2024
Stayed in: Dec 2024
Worst breakfast ever!! It ruined the whole stay and showed how little they valued their guests. Below bare minimum. Everything smelled of smoke - lobby, elevator and bedroom
Comment: 9 Dec 2024
Stayed in: Dec 2024
BED BUGS! I checked out a day early and spoke to a hotels.com rep about getting one day refunded. I checked out early.
Location
9370 Waldemar Rd, Indianapolis, 46268, United States|18.16 km from city centre
10 things to dowithin 1.43 km
1.88 km
0.48 km
0.49 km
Transportationwithin 18.69 km
18.69 km
Airportwithin 21.93 km
21.93 km
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
Pets allowed with an extra charge
Breakfast available
Breakfast menu
Buffet, Boxed/packaged food
Breakfast price
ر.ق. 1 (≈USD 0.1)/person
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size. It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes. It is possible to extend your stay at this property at no extra cost for Coronavirus (COVID-19) quarantine purposes, with a maximum limit of 10 extra days. A damage deposit of USD 100 is required on arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. Please note that only weekly housekeeping services are provided. For a stay of 8 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. The grab-and-go breakfast served includes breakfast bars, muffins, hot cereal, coffee and tea only. A valid credit card is required at check-in for payment, cash is not accepted.
Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-
This hotel accepts the following payment methods:
Extended Stay America Suites - Indianapolis - Northwest - I-465: FAQs
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