Radisson Blu Royal Hotel, Bergen
Dreggsallmenningen 1, Bergen, 5003, Norway
+ 136
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Fitness centre
Front desk 24 hour
More about Radisson Blu Royal Hotel, Bergen
Radisson Blu Royal Hotel, Bergen
Situated by the UNESCO World Heritage Site of Bryggen Wharf, 300 metres from the fish market, is Radisson Blu Royal Hotel, Bergen. This modernised hotel offers air conditioned rooms with free Wi-Fi.
Ratings and reviews
Cleanliness4.3
Location4.7
Service4.0
Rooms3.9
Value3.8
Sleep quality4.1
Traveller reviews
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Mentioned by travellers
Group traveller
Comment: 9 Jun 2025
Location makes this hotel worth the stay
I stayed in this hotel with a group of friends for a long weekend.
The location of the hotel is great: you are located right next to Bryggen, you are not far away from the Fløibanen and you can easily walk to the harbour to catch a cruise to the fjords.
The rooms are ok size and the beds are comfortable. The shower is good and easy to use.
The breakfast is sufficient and good, however, there are no berries, which is stable in the Nordic kitchen. Some of the hot dishes, such as baked beans, were not warm at all. The coffee is good and the staff are friendly and helpful. We even got a pot of coffee for our table.
The staff at the reception, even though very friendly, were not really upto date with the taxi fares to the airport, we got three different answers from three different people. Also, we were advised that the breakfast starts at 7.30am on Sunday but the actual time is 7am. A half an hour can make a big difference if you are in a hurry to catch a flight. It might be a good idea to go through these basic points with your staff.
All in all we were satisfied with the hotel.
The location of the hotel is great: you are located right next to Bryggen, you are not far away from the Fløibanen and you can easily walk to the harbour to catch a cruise to the fjords.
The rooms are ok size and the beds are comfortable. The shower is good and easy to use.
The breakfast is sufficient and good, however, there are no berries, which is stable in the Nordic kitchen. Some of the hot dishes, such as baked beans, were not warm at all. The coffee is good and the staff are friendly and helpful. We even got a pot of coffee for our table.
The staff at the reception, even though very friendly, were not really upto date with the taxi fares to the airport, we got three different answers from three different people. Also, we were advised that the breakfast starts at 7.30am on Sunday but the actual time is 7am. A half an hour can make a big difference if you are in a hurry to catch a flight. It might be a good idea to go through these basic points with your staff.
All in all we were satisfied with the hotel.
Hotel response
Comment: 11 June
Thank you for sharing your detailed feedback following your stay with us. We’re delighted to hear that you enjoyed our prime location and found the rooms comfortable.
We appreciate your comments regarding breakfast and will review the variety and temperature of our hot dishes, as well as the availability of Nordic staples like berries.
We also take note of your feedback about the taxi fare information and breakfast start time communicated by our reception team. We will ensure better staff training to provide accurate and consistent information to our guests.
Thank you again for your valuable insights. We hope to welcome you and your friends back for another enjoyable stay in the future.
Best regards,
Jannicke
Service Manager
Radisson Blu Royal Hotel, Bergen
We appreciate your comments regarding breakfast and will review the variety and temperature of our hot dishes, as well as the availability of Nordic staples like berries.
We also take note of your feedback about the taxi fare information and breakfast start time communicated by our reception team. We will ensure better staff training to provide accurate and consistent information to our guests.
Thank you again for your valuable insights. We hope to welcome you and your friends back for another enjoyable stay in the future.
Best regards,
Jannicke
Service Manager
Radisson Blu Royal Hotel, Bergen
Couple
Comment: 11 Jun 2025
Beware! Room pictured is not the room you get!
Beware! Room shown on booking.com and Radisson site is not the room you get! Paid for superior room with old town view. Room on booking.com shows vaulted ceilings beautiful city view. Was given just an ordinary room with a view of work trucks and a couple of old buildings. Most all pictures on booking.com are pictures of rooms on the fifth floor of which I think there are only 13 of those rooms. Everything else you're gonna get it's gonna be just a normal room. Went on the Radisson hotels site, and it also shows vaulted ceilings for standard superior and superior city views. Completely misleading! That is most likely NOT how your room will look. Checked in exactly at 3 PM check in time as well. Guy at front desk said there was nothing he could do, that that IS a superior room with the old town view. Talked to manager, she said there was nothing she could do either. Showed her the pictures of the room on the web and the picture of the room I took of the room I was given. She said there was nothing she could do. I'm also a Radisson member as well. Furthermore, hallways by many elevators are in disrepair. I travel extensively, you can see my reviews on booking.com. I depend on these sites to help me make choices for rooms and hotels. When the pictures of the hotel rooms you are purchasing or upgrading to are misleading or blatantly not the rooms you will get, that's dishonest. Pick another hotel, or prepare to be disappointed.
Group traveller
Comment: 25 Apr 2025
Great Location, But Very Disappointing Service and Cleanliness
Just because a hotel has a good location doesn’t mean it offers good service.
Before Easter, my friends and I stayed at the Radisson Blu Bergen. I trusted the brand based on previous experiences at other locations, but unfortunately, this stay was very disappointing — particularly regarding how problems were handled and the cleanliness and maintenance of the room.
On the first night, several electrical appliances in my room, such as the air conditioner and refrigerator, were not functioning properly. When I called reception, I was told this was “normal” and was advised to simply open the window instead… Later, I found that the hairdryer was broken. I called reception several times, but no one answered, so I had to go down to the front desk myself. The staff insisted it was working fine, but it clearly was not in my room. The hairdryer was also extremely dusty and dirty. When I raised this, the front desk told me that “all hairdryers are like that.” Seriously?
Since nothing was done, I had to go down again. Luckily, a new shift of staff was on duty. A new staff member came to my room to inspect the situation and offered to change my room. I was also informed that the hairdryer could only be used at the low heat setting due to an internal hotel policy regarding electricity…
The next day, after housekeeping had cleaned my room, I discovered that the glass on my iPad was cracked. While I believe this was partly my own fault for leaving the iPad in a bag on the floor, I hope the hotel can be more careful when handling guests’ belongings.
My sincere recommendations for the hotel:
1. Please train your staff to respond more professionally. Poor communication and a lack of problem-solving only reflect badly on the hotel.
2. Please be much more careful with guests’ belongings during housekeeping.
Sadly, I cannot recommend this property and I leave this review with much disappointment.
Before Easter, my friends and I stayed at the Radisson Blu Bergen. I trusted the brand based on previous experiences at other locations, but unfortunately, this stay was very disappointing — particularly regarding how problems were handled and the cleanliness and maintenance of the room.
On the first night, several electrical appliances in my room, such as the air conditioner and refrigerator, were not functioning properly. When I called reception, I was told this was “normal” and was advised to simply open the window instead… Later, I found that the hairdryer was broken. I called reception several times, but no one answered, so I had to go down to the front desk myself. The staff insisted it was working fine, but it clearly was not in my room. The hairdryer was also extremely dusty and dirty. When I raised this, the front desk told me that “all hairdryers are like that.” Seriously?
Since nothing was done, I had to go down again. Luckily, a new shift of staff was on duty. A new staff member came to my room to inspect the situation and offered to change my room. I was also informed that the hairdryer could only be used at the low heat setting due to an internal hotel policy regarding electricity…
The next day, after housekeeping had cleaned my room, I discovered that the glass on my iPad was cracked. While I believe this was partly my own fault for leaving the iPad in a bag on the floor, I hope the hotel can be more careful when handling guests’ belongings.
My sincere recommendations for the hotel:
1. Please train your staff to respond more professionally. Poor communication and a lack of problem-solving only reflect badly on the hotel.
2. Please be much more careful with guests’ belongings during housekeeping.
Sadly, I cannot recommend this property and I leave this review with much disappointment.
Hotel response
Comment: 5 May
Thank you for taking the time to share your feedback. I’m genuinely sorry to hear that your experience at Radisson Blu Royal, Bergen did not meet your expectations, especially given your previous positive experiences with the brand. We deeply regret that the service, room maintenance, and cleanliness did not reflect the high standards we strive to uphold.
I sincerely apologize for the issues you encountered with the appliances in your room, including the air conditioner, refrigerator, and hairdryer. This is certainly not the level of service we aim to provide, and I can understand your frustration. I appreciate you bringing this to our attention, and we will review these concerns with our team to ensure that all equipment is properly maintained and functioning.
I also apologize for the lack of responsiveness from our team, particularly regarding your communication attempts about the hairdryer and the handling of your belongings during housekeeping. This is absolutely not the standard we aim for, and we will ensure that our staff receives further training to improve communication and professionalism.
Your feedback is invaluable to us, and I assure you that we are taking your comments seriously to improve the guest experience for future stays. I hope you will consider giving us another opportunity to provide you with the high-quality service and hospitality you deserve.
Thank you again for sharing your thoughts, and I sincerely hope we can welcome you back in the future.
Warm regards,
Jannicke
Service Manager
Radisson Blu Royal, Bergen
I sincerely apologize for the issues you encountered with the appliances in your room, including the air conditioner, refrigerator, and hairdryer. This is certainly not the level of service we aim to provide, and I can understand your frustration. I appreciate you bringing this to our attention, and we will review these concerns with our team to ensure that all equipment is properly maintained and functioning.
I also apologize for the lack of responsiveness from our team, particularly regarding your communication attempts about the hairdryer and the handling of your belongings during housekeeping. This is absolutely not the standard we aim for, and we will ensure that our staff receives further training to improve communication and professionalism.
Your feedback is invaluable to us, and I assure you that we are taking your comments seriously to improve the guest experience for future stays. I hope you will consider giving us another opportunity to provide you with the high-quality service and hospitality you deserve.
Thank you again for sharing your thoughts, and I sincerely hope we can welcome you back in the future.
Warm regards,
Jannicke
Service Manager
Radisson Blu Royal, Bergen
Other
Comment: 14 Jun 2025
Had a great stay
The hotel location is excellent and close to everything. Very friendly and helpful staff. Room was quite comfortable. Would certainly stay there again and would recommend it to family and friends
Family traveller
UK
Comment: 10 Jun 2025
Good enough
We stayed three nights. Comfortable hotel and well located. Quiet in the evenings. We had a view of the harbour and the windows to the room opened for fresh air. There was a grocery store across the street. Front desk service was mixed, though on balance competent. Breakfast was very good and the staff there were outstanding. Housekeeping, encountered in the hall, was desperate to not clean our room, and I had to request that this get done. Not sure it was great value for money and would probably stay elsewhere next time. Lots of hotels in central Bergen.
Hotel response
Comment: 11 June
Thank you for taking the time to share your experience with us. We’re glad to hear you enjoyed our comfortable rooms, harbour views, and convenient location.
We appreciate your positive remarks about our breakfast and the staff there. However, we are sorry to learn about the inconsistency you experienced with our front desk and housekeeping services. Your feedback is important and will be shared with the relevant teams to improve our service quality.
We hope to have the opportunity to welcome you back in the future and provide a stay that better meets your expectations.
Best regards,
Jannicke
Service Manager
Radisson Blu Royal Hotel, Bergen
We appreciate your positive remarks about our breakfast and the staff there. However, we are sorry to learn about the inconsistency you experienced with our front desk and housekeeping services. Your feedback is important and will be shared with the relevant teams to improve our service quality.
We hope to have the opportunity to welcome you back in the future and provide a stay that better meets your expectations.
Best regards,
Jannicke
Service Manager
Radisson Blu Royal Hotel, Bergen
Excellent location
Dreggsallmenningen 1, Bergen, 5003, Norway|0.55 km from city centre
10 things to dowithin 3.00 km
Transportationwithin 1.12 km
Airportwithin 12.92 km
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Please note that the same credit card used for payment of prepaid reservations need to be presented upon check-in.
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