Maison Tulum
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Air conditioning
Airport shuttle
Spa
Front desk 24 hour
Restaurant
More about Maison Tulum
Maison Tulum
Attractively located in the centre of Tulum, Maison Tulum features air-conditioned rooms, a garden, free WiFi and a terrace. This 3-star hotel offers room service and a 24-hour front desk. Some rooms at the property have a balcony with a city view.
Reviews from 
Family traveller
Comment: 11 Jul 2026
Stayed in: Jul 2026
A gem of a hotel in the heart of Tulum and an unforgettable service!
We want to give a very special thank you to Guillermo, an exceptionally helpful and special person who made our stay extraordinary. When we praised his incredible work, he commented with total simplicity that he is just another employee; that detail demonstrates the immense humility of his character, as he is a genuine and humble man to the core. With a human team like this, it does not surprise us at all that this hotel is so well rated and occupies a place of honor among the most recommended places to stay in this corner of Mexico. He is a tireless worker, and I sincerely hope that one day they promote him to General Manager of all the properties of the Maison brand. You deserve it, Guillermo! You already have an open invitation to visit us in our city, so do not hesitate to look for us when you arrive in Vancouver.
Our family of four enjoyed exploring every corner of the hotel very much, appreciating the beautiful decorations and the unique details that give the place so much personality. Furthermore, the location is unbeatable: it is in the heart of the city center, right next to the main market, which makes everything super accessible.
We hope with all our hearts to return soon someday. Totally recommended!
We want to dedicate a very special thank you to Guillermo, an exceptionally helpful and special person who made our stay extraordinary. When we praised his incredible work, he told us with complete simplicity that he is just another employee; that detail shows the immense humility of his character, as he is a genuine man and humble to the core. With a team like this, we are not at all surprised that this hotel is so highly rated and occupies a place of honor among the most recommended places to stay in this corner of Mexico. He is a tireless worker, and I sincerely hope that one day he is promoted to General Manager of all the properties under the Maison brand. You deserve it, Guillermo! You already have an open invitation to visit us in our city, so do not hesitate to look us up when you arrive in Vancouver.
Our family of four really enjoyed exploring every corner of the hotel, appreciating the beautiful decorations and unique details that give the place so much personality. Furthermore, the location is unbeatable: it is right in the heart of the city center, right next to the main market, which makes everything super accessible.
We hope with all our hearts to return soon someday. Totally recommended!
Our family of four enjoyed exploring every corner of the hotel very much, appreciating the beautiful decorations and the unique details that give the place so much personality. Furthermore, the location is unbeatable: it is in the heart of the city center, right next to the main market, which makes everything super accessible.
We hope with all our hearts to return soon someday. Totally recommended!
We want to dedicate a very special thank you to Guillermo, an exceptionally helpful and special person who made our stay extraordinary. When we praised his incredible work, he told us with complete simplicity that he is just another employee; that detail shows the immense humility of his character, as he is a genuine man and humble to the core. With a team like this, we are not at all surprised that this hotel is so highly rated and occupies a place of honor among the most recommended places to stay in this corner of Mexico. He is a tireless worker, and I sincerely hope that one day he is promoted to General Manager of all the properties under the Maison brand. You deserve it, Guillermo! You already have an open invitation to visit us in our city, so do not hesitate to look us up when you arrive in Vancouver.
Our family of four really enjoyed exploring every corner of the hotel, appreciating the beautiful decorations and unique details that give the place so much personality. Furthermore, the location is unbeatable: it is right in the heart of the city center, right next to the main market, which makes everything super accessible.
We hope with all our hearts to return soon someday. Totally recommended!
Group traveller
Comment: 21 Mar 2026
Stayed in: Mar 2026
it could be definitely better!
pros
manager super helpful and available with plenty of the city recommendations + transportations
cute apartments with amazing decoration
cons
lack of cleaning (dirty room and same towel (one for each person) for 6 days!
no fridge for keeping the water bottle cold in one of the rooms with temperatures reaching 30 degree
leaking from the roof inside the room when it was raining
breakfast only coffee, jam, butter and bread!!! ah! and one apple :(
noisy during night!
no strong WiFi in the upstairs rooms
20 minutes driving from the popular beach
shower was not strong enough
manager super helpful and available with plenty of the city recommendations + transportations
cute apartments with amazing decoration
cons
lack of cleaning (dirty room and same towel (one for each person) for 6 days!
no fridge for keeping the water bottle cold in one of the rooms with temperatures reaching 30 degree
leaking from the roof inside the room when it was raining
breakfast only coffee, jam, butter and bread!!! ah! and one apple :(
noisy during night!
no strong WiFi in the upstairs rooms
20 minutes driving from the popular beach
shower was not strong enough
Couple
IN
Comment: 21 Jul 2026
Quite average - I would not stay here again
This hotel is aesthetically beautiful, with lots of greenery, plants, and a lovely terrace that creates a charming atmosphere. Unfortunately, beyond that, there wasn't much else that stood out.
One of the biggest drawbacks was the steep staircase leading to the rooms. As international travellers with large suitcases, carrying our luggage up and down was quite difficult.
The rooms themselves were very average. The beds were rickety and squeaked with every movement. The bathrooms were in poor condition and definitely in need of renovation. The shower didn't function properly, with water spraying in multiple directions with no hot water at all, and the sink was so small that it was inconvenient to use. The air conditioning in one of my friend's rooms also stopped working, and unfortunately, the hotel wasn't able to fix it during our stay.
Overall, the hotel is in need of a significant upgrade to match the beauty of its outdoor spaces.
The highlight of our stay was the restaurant attached to the hotel. The food was excellent, the service was outstanding, and every meal we had there was delicious.
One of the biggest drawbacks was the steep staircase leading to the rooms. As international travellers with large suitcases, carrying our luggage up and down was quite difficult.
The rooms themselves were very average. The beds were rickety and squeaked with every movement. The bathrooms were in poor condition and definitely in need of renovation. The shower didn't function properly, with water spraying in multiple directions with no hot water at all, and the sink was so small that it was inconvenient to use. The air conditioning in one of my friend's rooms also stopped working, and unfortunately, the hotel wasn't able to fix it during our stay.
Overall, the hotel is in need of a significant upgrade to match the beauty of its outdoor spaces.
The highlight of our stay was the restaurant attached to the hotel. The food was excellent, the service was outstanding, and every meal we had there was delicious.
Anonymous traveller
Comment: 10 Apr 2026
Stayed in: Apr 2026
Fantastic hide away with lots of art in the building and decoration between lots of trees. Nice roof terrace for breakfast. Very close to city centre and dive shop.
Anonymous traveller
Comment: 19 Mar 2026
Stayed in: Mar 2026
We only used the kitchen for snacks, but the fridge was really useful and we were able to make ice in the little freezer compartment. There were lovely plates and bowls which we used.
Very good location
Calle MZ 13 Lote 4 Norte Centro, C. Alfa Sur, Tulum, 77780, Mexico|0.44 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel
All ages
ر.ق. 84 (MXN390.95) per person per night
Please contact the hotel for details about adding a cot.
Pets not allowed
Breakfast available
Breakfast options
Western breakfast
Breakfast times
04:00 - 10:30 from Monday to Sunday
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Check-in is from 15:00 h to 23:00 h. Out of time guests must contact the hotel to advise.
This hotel accepts the following payment methods:
Cash
Maison Tulum: FAQs
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