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Eterna Tulum

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Fast facts

Check in from:		15:00
Check out before:		12:00
Breakfast		Breakfast available
Pets		Pets not allowed
Children		Children are not allowed at this hotel

Amenities

View all
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Non-smoking

More about Eterna Tulum

Eterna Tulum

Boasting air-conditioned accommodation with a private pool, Departamento en Tulum is set in Tulum. This property offers access to a balcony, free private parking and free WiFi. Bus station Tulum Ruins is 4.

Reviews from
ExpediaHotels.comTripadvisorTrip.com
Mentioned by travellers
Anonymous traveller

Comment: 13 Feb 2026

Stayed in: Feb 2026

All was good. Water pressure too low, sink and toilet gets clogged easily. Rest all great!
Group traveller

Comment: 3 Jul 2026

Stayed in: Jul 2026

Meh...

How to put it... The hotel looks better in the photos than in person!
Sold as something Instagrammable but in reality quite different.
On the website it says "24/7 reception" however, arriving at 6:00 PM it was already too late... After driving on a dirt road to arrive (zero signs), I push the door and notice a sign "reception open 10am-4pm". I find my room key with my name on it. I was not informed of this at any time.
We discovered a superficial room:
- smell of dampness
- no TV
- poorly maintained pool area
- door that sticks on the floor
- fish in a pond at the entrance but they are clearly exploited IN MY OPINION (no vegetation, hiding spots, etc.)
- "hair dryer" in the listing but we had to wait 2 hours to receive it
- you can hear people walking in the hallway
- strange shower setup... bathroom that ends up soaked
- no point of contact, so it was not reassuring
- far from the center
In short, keep moving because I think there is still quite a bit of effort to be made!
Anonymous traveller

Comment: 9 Mar 2026

Stayed in: Mar 2026

This hotel falsely advertised on the Expedia website. As far as their amenities, the hotel does not have a restaurant or breakfast included in your stay. Nor does it have a swim up bar or lounge. They have one permanent person that works the front desk and he only works from 8am-4pm. We wanted to go out at night & it started raining. We weren’t able to order a taxi with the concierge because no one is there after 4pm. They say that you reach them by what’s app, but no one will respond after 4pm. The water constantly kept getting shut off. They don’t use face cloths or wash cloths. You only get one dry towel.
Anonymous traveller

Comment: 19 Feb 2026

Stayed in: Feb 2026

Terrible experience. We couldn’t even enter the hotel. Nobody will open the locked door for you even it’s your first time being there. Btw, No street lights within 500 meters — bring a flashlight.
Anonymous traveller

Comment: 16 Feb 2026

Stayed in: Feb 2026

2.5 - The hotel room looked pretty at first glance and we loved the aesthetic. It’s located very nicely to the downtown area which was nice. However, the little things stacked up and contributed to our low rating. We paid for a nicer room with a small pool on the rooftop, but didn’t even get to use it because they clearly don’t clean them, so it was a waste of money. The cushion covers on the rooftop were also ripped which made a seemingly luxurious experience become a waste of money. We would’ve rented a regular room. No small towels were provided, and even when we asked for some we just got more regular towels (maybe they don’t have them.) The water went off on Thursday and we didn’t receive a response about it until Sunday (thankfully it came back on before then). It’s hard to find someone at the front desk if it’s past 2pm if you need something. I will say housekeeping was there daily which was nice. Oh also, there is no shower curtain so the way the room is set up, everyone will see you showering lol. Overall the room looked nice from afar but the little details ruined it for us. Apart from location, I wouldn’t recommend staying here unfortunately.

Very good location

4.0

C. Cobá 44-001, La Veleta, Tulum, 77760, Mexico|1.8 km from city centre

Check in and check out

Check in from:

15:00

Check out before:

12:00

Good to know

Children

Children are not allowed at this hotel

Extra beds

Please contact the hotel for details about adding extra beds.

Cot

Please contact the hotel for details about adding a cot.

Pets

Pets not allowed

Breakfast

Breakfast available

Breakfast options

Vegetarian breakfast

Breakfast price

Please contact hotel for price information

Important information from the hotel
Managed by a private host
Accepted payment methods
This hotel accepts the following payment methods:
card logocard logocard logo

Cash

Eterna Tulum: FAQs

Eterna Tulum is 1.8 km away from Tulum city centre.
Eterna Tulum is in Tulum, Mexico and is 1.8 km away from Tulum city centre.
At Eterna Tulum you can check in from 15:00, and you'll need to check out before 12:00.
Yes, there is parking available at Eterna Tulum.
We don’t have any information about restaurants at Eterna Tulum, please check with them when booking.