Torre Sofia Cancun
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Torre Sofia Cancun
Torre Sofia Cancun
Ideally situated in the centre of Cancún, Torre Sofia Cancun features free WiFi, a rooftop pool and free private parking for guests who drive. There is a private entrance at the apartment for the convenience of those who stay.
Reviews from 
Anonymous traveller
Comment: 5 Apr 2026
Stayed in: Jan 2026
I had a great stay at Torre Sofia in Cancún. The apartment was clean, comfortable, and offered a lot of privacy, which made it perfect for relaxing. There are also shops and a pharmacy nearby, so it’s very convenient if you need anything during your stay. The staff was friendly and always willing to help.
If you’re looking for a place to enjoy a vacation, this spot is truly amazing.
The only downside was some confusion with fees before arrival. Expedia showed one price, but then the rental team asked to add an additional fee through their app, which was a bit frustrating. However, once we arrived at the property, everything was resolved smoothly.
Overall, a wonderful experience and I would definitely consider staying here again.
If you’re looking for a place to enjoy a vacation, this spot is truly amazing.
The only downside was some confusion with fees before arrival. Expedia showed one price, but then the rental team asked to add an additional fee through their app, which was a bit frustrating. However, once we arrived at the property, everything was resolved smoothly.
Overall, a wonderful experience and I would definitely consider staying here again.
Anonymous traveller
Comment: 1 Mar 2026
Stayed in: Feb 2026
The unit itself was very spacious, clean and nice overall. Many areas of improvement are needed to for any future guests.
Bedrooms - Only 2 sad and flat pillows. Each bed needs 4 pillows for comfort.
Bathroom - There were 4 adults but only 3 bath towels at arrival. By the time we noticed on our first night, it was too late to ask for an extra bath towel because the office staff was gone for the night. More about towels, no face/wash cloth towels, no extra hand or bath towels of any kind. Had to exchange with the security guy on a nightly basis.
Upstairs bathroom shower - no water pressure and was cold water. The shower head was sprinkling making it unbearable. Our friends in the room had to come downstairs into our room and we shared taking turns to shower.
Pool - We stayed in the penthouse suite with direct access to the rooftop pool. The pin code door knob did not work to allow us back into our unit so we had to use something to prop the door open or else use the elevator to go down a level then access our main unit doors. Also, there are no pool towels for guests so we had to use our bath towels then exchange them for new ones in order to shower.
Hot tub - took 2 hours to fill... basically useless.
Garbage - tiny kitchen garbage can with no building instructions on where to put garbage when full. We had to ask the security guy for a new garbage bag. Also no place for recycling bottles or cans.
Bedrooms - Only 2 sad and flat pillows. Each bed needs 4 pillows for comfort.
Bathroom - There were 4 adults but only 3 bath towels at arrival. By the time we noticed on our first night, it was too late to ask for an extra bath towel because the office staff was gone for the night. More about towels, no face/wash cloth towels, no extra hand or bath towels of any kind. Had to exchange with the security guy on a nightly basis.
Upstairs bathroom shower - no water pressure and was cold water. The shower head was sprinkling making it unbearable. Our friends in the room had to come downstairs into our room and we shared taking turns to shower.
Pool - We stayed in the penthouse suite with direct access to the rooftop pool. The pin code door knob did not work to allow us back into our unit so we had to use something to prop the door open or else use the elevator to go down a level then access our main unit doors. Also, there are no pool towels for guests so we had to use our bath towels then exchange them for new ones in order to shower.
Hot tub - took 2 hours to fill... basically useless.
Garbage - tiny kitchen garbage can with no building instructions on where to put garbage when full. We had to ask the security guy for a new garbage bag. Also no place for recycling bottles or cans.
Anonymous traveller
Comment: 20 Feb 2026
Stayed in: Jan 2026
Clean, a bit noisy as it's on a very busy street, we were on the 4th floor. Make sure to check with the front desk for transportation to make proper connections to get to the Hotel strip or Walmart.
Anonymous traveller
Comment: 4 Dec 2025
Stayed in: Nov 2025
Wasn’t super impressed with the place - definitely not what the pictures show when booking online. The hot tub took forever to fill because the water was barely flowing plus it wasn’t hot water- mire like lukewarm. The shower water pressure was very minimal
Anonymous traveller
Comment: 17 Nov 2025
Stayed in: Nov 2025
Very clean and convenient location. Door code was provided by front desk security and not provided in advance which was confusing as this is not what was communicated in the instructions.
Location
14 Avenida Sayil, Central Cancun, Cancun, 77500, Mexico|2.51 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
This property will not accommodate hen, stag or similar parties. Please inform Torre Sofia Cancun in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. If you cause damage to the property during your stay, you could be asked to pay up to USD 200 after check-out, according to this property's Damage Policy.
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